Open Source CRM$0 Month |
Salesforce.Com$65 Month |
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|---|---|---|
| Cost Per User Per Month | Starts at $0 | $65 – $125 |
| Cost Per Year for 10 Users | $0 – $200 | $7,800 – $15,000 |
| Open Source Code |  |
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| Open Platform for Development | |
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| Open Integration Using PHP, Java, Ruby | Yes | Force.Com, and Visual Force Only |
| Difficulty of Data Migration | Low to Medium | Medium to High |
| Database Export & Backup | Relational DB, CSV File | CSV File Only |
| Sales & Marketing Automation | |
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| Customer Support Automation | |
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| Data Accessible on Mobile Devices | |
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| Automatic Upgrades | |
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| Social & Enterprise Collaboration | - | |
| Social CRM | - | |
| Learn More | Learn More | |
Why Choose Open Source over Salesforce.Com?
Salesforce.Com is a good product that comes at a high price. The key drivers for organizations switching to Open Source software for CRM are typically lower costs and having the same functionality. For organizations that utilize the typical functionality of CRM like Sales, Mass Email, Opportunity Management, Marketing, and Customer Support Automation – Sugar CRM or vTiger is an excellent choice for your organization but at a significantly lower costs.
Why Choose Salesforce.Com over Open Source?
Typically organizations that have no restrictions on budget, and want an integrated solution that combines CRM to other Enterprise Applications – Salesforce seems like an ideal choice. Salesforce integrates applications like Employee and Social Collaboration, Human Capital Management, Call Center, and 3rd Party apps that integrate with it. This enables a company to have most if not all Enterprise functions on one platform. The negative to this is that migrating off Salesforce.Com can be difficult and the investment is typically high to achieve this.
