vTiger FAQs

What is vTiger CRM?

vtiger CRM is an open source CRM application that was forked from SugarCRM with the intention of being a fully open source CRM application with comparable functionality to SugarCRM and Salesforce.com. It offers reporting, a customer portal and an Outlook plugin in its free edition, whereas those functions are in paid versions of the other CRM applications.

What Do I Get when I signup with Service-Push CRM Hosting?

As a customer subscribing to our plans, you get a robust vTiger CRM application that is hosted on our high speed and secure servers.  In all our plans, we setup the application for you, setup the hosting, security, and provide the support needed for your business.  Our online resources and support team can help you to configure your CRM application and begin delivering the value of CRM in your small business.

vTiger CRM is Open Source, why do you charge a monthly fee?

This is absolutely correct.  vTiger CRM is Open Source and freely available, but every company or developer who downloads the product has to install it, host it, and configure it.  Our monthly fee includes the installation, configuration, hosting, security, backup, and support of the product.  This eliminates the need for your business to lower it’s costs by leaving the technical work and support to us.

What is the difference between vTiger CRM and SugarCRM?

The key differences are around both the capabilities and features included between the two.  Both are great systems, but the needs of a small business may vary.  To learn more about the differences between the capabilities visit our Compare CRM Page, and our blog on the Pros & Cons of SugarCRM and vTiger CRM.